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Training & Technical Support Resources

The following links will provide you with the most current materials available for training and supporting users of the Recordex SimplicityTouch.  These resources are for the following model:

SimplicityTouch IFP ST-700 (generation 2 with 802.11ac router)

Materials Suitable for Training End Users










Materials Suitable for Training Trainers & Support Personnel




















Drivers and Software Downloads




























© Copyright 2016 .  Recordex USA, Inc. All rights reserved.

Document Title

Purpose

ST-700-Course-One-Board-Functionality.pdf

Getting started guide.  Suitable for end users and technicians.

ST-Bundled-Applications.pdf

Introduction to applications bundled with SimplicityTouch.

XPress-Quick-Sheet.012916.pdf

Quick reference sheet to basic features of XPress whiteboard application.

SimplicityTouch-Trainer-Quick-Reference.pdf

Quick reference for users or trainers on basics of SimplicityTouch.

XPress 2.3 Training Videos (YouTube Link)

Recordex YouTube Channel playlist to teach new users how to use Xpress 2.x.

Document Title

Purpose

ST-700-Course-One-Board-Functionality.pdf

Getting started guide.

ST-700-Course-Two-Troubleshooting.pdf

Troubleshooting guide.

ST-700-Technical-Training.pdf

Technical training guide with instructions for firmware installation/update, network connectivity, and more.  This with trouble shooting guide will be primary resources for technical support.

ST-700-Update-Panel-Firmware.pdf

Guide for updating panel firmware.  This material is already covered in the Technical Training Guide. This document breaks out the firmware update portion so it can be sent separately to onsite tech if needed.

ST-700-Fix-Chrome-Touch-Events.012916.pdf

Some chrome browser installations will not properly handle touch events. If touch is not working inside chrome browser follow this guide to fix this issue.

Enable Aero Transparency on Windows (YouTube link)

If the user is unable to use XPress in transparent mode it is likely due to aero themes being disabled in Windows.  This video will show you how to enable aero themes.

ST-700-User-Manual-EN.012916.pdf

User manual for SimplicityTouch IFP.  This document will be more suited toward technical support personnel than end users.

Document/File Name

Purpose

OS X TouchScreen Driver for SimplicityTouch

video to show installation steps
video to show how to calibrate OS X touch

Driver to enable touch functionality on Mac OS X computers.  (NOTE: There is not driver required for Windows or Chrome OS)

XPress Download

XPress Annotation & Whiteboard Software for OS X and Windows

XPress Download (for Android)

XPress Annotation & Whiteboard Software for Android for SimplicityTouch IFP.

CAUTION!!!  This is for Gen 1 and Gen 2 ST-700 panels ONLY.  DO NOT INSTALL this firmware on a Gen 3 panels as doing so will damage the panel.

ST-700-FW-012916.zip

Firmware release: 012916
For SimplicityTouch IFP 70”

ST-700-APKS-012916.zip

Package of APKs for reinstalling applications on SimplicityTouch in the event of a firmware update or panel reset to factory defaults.

ST-700-and-Accessories-Setup-Check-List.pdf

Quick reference setup check list to remind technicians if drivers are required or not required and what user software is required or not required.

XDiag Recordex - How To (PDF)

XDiag is a diagnostics tool that can help resolve hard to figure out tech issues related to Recordex interactive classroom products.

XPress Diagnostic - How To (Video)

XPress Diagnostic is a simple diagnostic reporting tool built into XPress that can help tech support figure out hard to resolve issues related to XPress.

Support@recordexusa.com     888-712-0278

SimplicityTouch ST-700 Gen 1 Support Resources